This page provides an overview of technical problems and possible solutions:
-
The VTS does not start -
Delayed operation, long loading times -
Response Panel is not recognized -
Licenses cannot be installed -
Problems printing test results -
The Testplayer Client fails to load -
Long loading times when starting the VTS Testplayer Client -
Umlauts are not imported correctly -
Test results are not merged into a single test result -
CSV export is grayed out
If you are experiencing problems with peripheral devices (our external hardware, such as the response panel), you can also use the VTS Hardware Tests to narrow down possible problems.
If the problems cannot be solved using the solutions listed here, our support team is available to assist you.