Licenses cannot be installed
Description
When trying to import a license file into the Sentinel Admin Control Center (see: Install licenses ), the error message HASP_KEYID_NOT_FOUND with error code 18 appears.
This error message indicates that you are trying to install a license file with an incorrect Hasp ID. This can have the following causes:
You are trying to install a license file, e.g. for the serial number (multi-client) W03812_002, on the PC with the serial number (multi-client) W03812_001. Please check whether the name of the serial number matches the serial number of the installed VTS on the PC.
You can find the multi-client name (serial number) of your installed VTS as shown in the following screenshots:
On the Environment details page (new VTS user interface)
Under Settings → General settings → Info (in the old VTS user interface)
You have received a new hardware dongle or software dongle from SCHUHFRIED, but the license file was created for the old serial number. In this case, please contact our support team.
Troubleshooting
Try again on the correct PC
Once you've verified that the license file matches the serial number of the installed VTS, open your browser and go to: http://localhost:1947.
Select Update/Mount and go to Select File. Please select the V2C license file and confirm.
For more details, see: Install licenses.