Umlauts are not imported correctly

Description

When importing persons into VTS, special characters, such as umlauts, are not imported correctly into VTS. The import is done via a .csv file containing the required personal data. This problems may occur if the .csv file is not formatted correctly.

Solution

1. Make sure the correct file format option is selected when saving.

   1. When using Microsoft Excel: Use the Save As option and select CSV UTF-8 (delimited) (*.csv).