Umlauts are not imported correctly

Description

When importing persons into VTS, special characters, such as umlauts, are not imported correctly into VTS. The import is done via a .csv file containing the required personal data. This problems may occur if the .csv file is not formatted correctly.

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Importing persons into VTS
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Importing persons into VTS (old VTS user interface)

Solution

  1. Make sure the correct file format option is selected when saving.

    1. When using Microsoft Excel: Use the Save As option and select CSV UTF-8 (delimited) (*.csv).