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Response Panel is not recognized

Description

The Response Panel (USB panel) is not recognized by the PC. This issue may be caused by the Quick Start feature being enabled in the Windows power settings. When the system wakes up, some drivers may not load correctly.

Troubleshooting

Unplug the USB panel, wait 30 seconds, and then plug the panel back in. To prevent this problem in the future, disable Windows Fast Startup:

  1. Open the power options via Control Panel --> All Control Panel Items --> Power Options:

    grafik-20250722-121330.png
  2. On the left side, select Choose what the power buttons do and make sure that Turn on fast startup (recommended) is NOT enabled.

grafik-20250722-121448.png

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