Delayed operation, long loading times
Description
The VTS is slow during test execution or administration. There are long loading times at the start of the test, during test execution, or even interruptions during testing.
Troubleshooting
1 - Check system requirements and resources
Check that the hardware used meets the minimum requirements according to the VTS system requirements. Also ensure that sufficient hard disk space is available and that your systems are operating well under normal conditions. You can check this using the Windows Task Manager or the Device Performance and Health section in the Windows security app.
2 - Antivirus software
Various antivirus or security programs can interfere with or impair the execution of the Vienna Test System. In such cases, we recommend defining exception rules in the respective tool. The following directories contain system components and files relevant to the VTS and should be excluded:
Index | Example path |
|---|---|
%ProgramData%\Schuhfried | C:\ProgramData\Schuhfried |
%LOCALAPPDATA%\Schuhfried | C:\Benutzer\Benutzer\AppData\Local\Schuhfried |
%ProgramFiles%\SCHUHFRIED GmbH | C:\Programme\SCHUHFRIED GmbH |
%ProgramFiles(x86)%\SCHUHFRIED GmbH | C:\Program Files (x86)\SCHUHFRIED GmbH |
In addition, some of these programs also feature active process monitoring, usually referred to as real-time protection, behavior monitoring, process monitoring, or similar. Such process monitoring can have a negativ impact on the performance of the VTS. We also recommend excluding the following VTS processes from monitoring using rules in the respective tool:
VTS.IdentityServer.Web
VTS.Integration.Service
VTS.Portal.Api
VTS.Portal.Web
VTS.Service.Wcf
VTS.TestPlayer.Web
3 - Drivers and Windows updates
Check that your system has the latest drivers for all system components and that all available Windows updates have been installed. Some PC manufacturers (e.g., Dell, HP, IBM, Lenovo, etc.) provide their own drivers for graphics cards. Please ensure that the latest drivers for your graphics card are installed on your PC.
4 - Other programs
Please ensure that no programs are installed on the computer that could interfere with testing (e.g., by heavily loading the CPU, consuming excessive memory, or displaying output on the screen).
5 - Network connection
When using VTS online or a server/client installation, please ensure that you have a sufficiently fast connection to the internet or to your VTS server.
6 - VTS update
We recommend always using the latest VTS version in order to benefit from performance improvements as soon as they become available.