Marketplace

A: After you register for the VTS Marketplace, your account will be reviewed manually by a SCHUHFRIED employee. This verification helps ensure that access to our psychological tests is limited to professionally qualified individuals. The verification process may take up to one business day. You will receive an email notification as soon as your account has been verified. If you were signed in to the VTS Marketplace during the verification process, please sign out and sign back in once verification is complete. This ensures that you have access to all VTS Marketplace features.

A: To provide maximum flexibility, the VTS Marketplace offers two registration options: you can either create a VTS Marketplace account using any email address and password or sign in with your Microsoft account. Both options offer the same functionality and differ only in the underlying technical implementation. When signing in, be sure to use the same method that you used during registration.

A: This may occur when a test is classified as soon end of life. This designation indicates that the test is planned to be removed from SCHUHFRIED’s product portfolio in the near future. If you have already purchased licenses for the test, you can continue to purchase additional licenses under My Products.

Tests may be removed from SCHUHFRIED’s product portfolio if they no longer meet current technical or scientific standards, or if SCHUHFRIED is no longer authorized to sell them due to licensing restrictions.

A: Tests marked as soon end of life on your invoice will soon be removed from SCHUHFRIED’s product portfolio. If you use these tests and have licenses for them, you can continue to purchase them in the VTS Marketplace under My Products.

Tests marked as soon end of life are not available to new customers.

A: When you purchase licenses for tests or software products, you will receive them via email immediately after purchase. Please note that it may take a few minutes to generate the licenses.

Licenses for VTS online are available in the respective VTS online environment immediately after purchase.

Orders for hardware (e.g., a panel) are typically shipped within 2–3 business days, provided the item is in stock (which usually is the case). If the item(s) are not in stock, it can take longer.

A: The hardware requirements for each test are listed on the page Additional requirements for specific tests.

A: You can manage your account information under My Account. Under Customer info, you can update your personal details and primary contact information. Under Addresses, you can manage and update your billing addresses. For information about which email addresses can be changed, please refer to the next question.

A: You can change the email address used for communication, to which information about scheduled maintenance and license files for local installations (VTS offline) are sent. You can find this address under My Account -> Customer info -> Email in the Your Personal Details section.

You can also change the email address or persons to whom invoices for purchases are sent. You can find this under My Account -> Addresses. After selecting an address, you can change the email address in the Email input field.

You cannot change the email address associated with the account you use to log in to VTS Marketplace. Once registration for VTS Marketplace has been completed, the account email address can no longer be changed, including by SCHUHFRIED.

No. We do not recommend that multiple persons use the same account, as this can lead to problems. If multiple persons from the same company need to make purchases through the VTS Marketplace, this is possible without any issues. They must register with their own accounts, but they can be assigned to the same organization. See the next question for more information.

A: Yes, you need to distinguish whether the person should only be able to purchase products through the VTS Marketplace or also needs access to the VTS.

To access the VTS Marketplace, a person must register for the VTS Marketplace and be assigned to the appropriate organization. To make this process as quick and easy as possible, the person should contact the organization’s account manager before registering for the Marketplace. During registration, users should provide the customer number of the organization on whose behalf purchases will be made.

If the person also needs access to the VTS, the respective VTS administrator must create a new person as a user in the relevant VTS environment or invite the person to join. See also: How to add users and limit their access.

A: If persons need to be deleted from the VTS, the respective system administrator can do so independently. See How to add users and limit their access for more information.

If persons also need to be deleted from the VTS Marketplace, this must be done by SCHUHFRIED. Please submit a request, see:Contact us.

A: For instructions on how to check this, see the page License management.

A: If you do not renew your VTS administration software license, any test licenses you have purchased will remain valid. If you purchase a VTS administration software license again in the future using the same account, those licenses will become available again. However, time-limited licenses for offline systems will only be available if they have not expired in the meantime.

A: You can find more information on this page Install licenses. If you use VTS online, the licenses are automatically available immediately after purchase, no manual installation is required.

A: You are responsible for renewing the license for the VTS administration software as well as the licenses for the tests. If you have rented hardware from us, the rental will be automatically renewed, and we will send you an invoice.

A: The VTS will notify you when your VTS administration software license is about to expire. Notifications are not provided for the number of remaining test licenses, so this information must be checked manually. See License management.

A: For time-based licenses, the license term can be extended for a minimum of 1 year and a maximum of 7 years.

A: This note means that the product (for example, a test) can only be administered or used with the specified VTS version (X.X.XX) or a later version. If you are using an older VTS version, you must first update to a more recent version. See Supported VTS versions | How to find out which VTS version you are using? and Update & Support policy.

A: If you are using a VTS version 8.27 or higher, the latest version is available to you free of charge (see Update & Support policy). Please make sure you have installed the update (see Updating a single workstation installation or Updating a server/client installation). If you are using an older VTS version (8.26 or earlier), the update is provided free of charge, provided that you have an active maintenance agreement with SCHUHFRIED. If you do not have an active maintenance agreement, please contact your account manager to purchase a one-time update Contact us.

A: If you select the “in VTS online” option, you are purchasing test licenses for use in VTS online. You can use the purchased test licenses only within your VTS online environment. meaning that the licensed tests can only be administered and scored in VTS online. Once the purchase is complete, the licenses are immediately available in VTS online.

If you select the “on my local VTS” option, you are purchasing test licenses for use in your local VTS installation on a PC. which must be imported manually into your local VTS installation to make the licenses available. Instructions for importing the license file can be found here Install licenses.

Please ensure that you select the option appropriate for your use case. For example, do not purchase licenses for VTS online if you only have a local VTS installation.

For more information about the differences between VTS online and a local VTS installation, see Product description.

Important: Regardless of which option you choose, a VTS administration software license is also required. Test licenses cannot be used without a valid VTS administration software license. You can purchase a VTS online administration software license through the Marketplace (see VTS Marketplace. Vienna Test System online) or renew it (see VTS Marketplace. Vienna Test System administration software license).

A: If you can no longer find the license file, you can download it from the VTS Marketplace under My Account -> Orders -> Details.

A: Yes, when purchasing licenses, you can select the serial number of the system (i.e. select the VTS environment) on which you want to use the licenses. This allows you to purchase licenses for several different Wiener Test Systems (or environments within VTS online) with a single order.

A: No. A local VTS offline is independent of VTS online.

A: If you purchased licenses for VTS online, they become available in your VTS online environment immediately after purchase. You can access VTS online at any time by clicking the “VTS online” button in the upper-right corner of the VTS Marketplace, or by visiting https://vts.schuhfried.com/.

If you purchased licenses for VTS offline, you will receive them by email and must import them manually into your system. Instructions for importing the licenses are included in the email and are also available here Install licenses.

A: Yes. You can renew your VTS administration software license starting 30 days before it expires.

A: If you or your organization meet the requirements for payment by invoice, this payment option may be enabled for your account on an exceptional basis. For more information, please contact your account manager.

A: During the purchase process, select an existing billing address or create a new one. You must provide an email address for each billing address. We will send the invoice to this address immediately after the purchase is complete.

You can also view your invoices and purchased licenses (for VTS offline) at any time under My Account -> Orders -> Details.

A: Yes, that is no problem. The email address used for invoicing is separate from the email address associated with your account. During checkout, in the Address step, simply enter the contact details and email address of the desired contact person or department, or select an existing billing address to which the invoice should be sent.

You can change your billing addresses at any time under My Account -> Addresses.

A: If you provided your customer number during registration, your VTS Marketplace account will be automatically linked to the corresponding serial numbers.

If you were logged in during the activation process, please log out and log back in. This will initiate the linking process. It may take up to three hours for your serial numbers to appear.

A: You can enter a note about the order in this field. This note will then appear in the order details under My Account -> Orders, but not on the invoice.