For frequently occurring problems, you will find possible solutions on the Troubleshooting page. Please try to find a solution to your problem there before contacting our technical support.
Technical support
Our support team is available to answer technical questions or help with difficulties you may encounter. To ensure a prompt response, please include all relevant information in your inquiry (see: How do you report a technical error?).
Technical support from SCHUHFRIED is free of charge provided that the problem was caused by SCHUHFRIED and your VTS version is not older than 36 months (see: Update & Support policy).
You can reach our support team:
By using our contact form
By phone: +43 2236 42315-360
Mon-Thu: 8:00 a.m. - 4:00 p.m. (CET)
Fri: 8:00 a.m. - 1:30 p.m. (CET)
To enable our support team to assist you quickly and easily:
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Please have the serial number of the system or your customer number ready.
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Please download the TeamViewer linked here if requested to do so by our support team.
Product information & psychological consulting
A team of experienced psychologists is available to answer any questions you may have about our products:
Austria: +43 2236 42315-0